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FAQ

How natural is all the skincare product?

The % number written on each of our products is always 90% or above and has been tested and approved by UK manufactures which is the finest quality you can ever find through the market. In fact, we are one of the only skincare brands that would tell you this number. And all the ingredients we use are all classified as High Use of Natural Ingredients, No Parabens, No Harsh Chemicals, Suitable for Vegans, No SLS , Cruelty-Free, UK manufactured and tested. It really gives you a crystal-clear idea of how dedicated we are to making sure our product is of the highest quality and suitable for the most sensitive of skin. We hold UK safety standard report and certificate.

 

Can I also use your natural skincare product if I’m not at maternity period?

Yes, of course you can. These skincare products that we developed are with the finest quality for all ages and especially good for sensitive skin.

 

What materials are used in the 3D knitted blankets? Do they have a thick texture?

These are all knitted with 100% Acrylic Fiber Woollen Yarn.

No, they are not very thick as to prevent new babies from over-heating, click here for the link to the NHS article explained the danger of over-heating a new baby.

If you are looking for a very thick winter fleece textured blanket for older toddlers, our 3D knitted blankets might not be suitable. But they can still be quite a good option for spring, summer and autumn. You can read more on the product detail pages.

 

Why are some items not placed neatly and straight in the package?

Sometimes during the shipping, the items can be shaken a bit. We apologise for that if this ever happens to your order, but it should not affect the product. If there’s ever any damage, please request for replacement/return as our company policy.

At what age can my baby start to use teether / teething toys?

Babies of all ages can use our teething products and they are especially good for babies at teething age.

 

How long does standard shipping take?

Once the order is placed, it usually takes us 1-2 days to complete the products.

In the UK, normally with standard delivery is 3-5 days.

International delivery will take slightly longer depending on the area, but usually should be about 2 weeks.

How long does next day delivery take?

We only do next day delivery in the UK area at the moment. If you choose the next day delivery option, please bear in mind that when your order is placed before 11 a.m. you will receive your order the very next day. However, if your order is placed after 11 a.m. the delivery will pick it up on the same day but you might receive your order a day after.

 

What area do you deliver to?

At the moment, we only do delivery in the UK area and EU area.

What is the material of the baby teether? And how safe is it for babies to use?

Our products are fully certified with EU safety regulation for all the materials we are using, it is food grade therefore safe for baby to chew on. They are natural silicone, wood, cotton, which is BPA Free, Latex Free, Lead Free, Phthalate Free.

Our handmade method is very secure for not causing choking hazard as they are all double-knotted with extra thick and higher quality strings, which you will find us better than those in the existing market. Even the toys will be torn apart, as it has been double knotted, so the beads will not fall out, it stays as it is, so no chance for the baby to swallow, but just in case, we would recommend to take it off from the children when it happens. However, that requires very strong strength, it should not happen with an adult even doing it on purpose, so I can not really imagine a baby can make it happen so.

 

How to clean baby teether?

You can clean it with a wet cloth or in warm water.

 

What do I do if the baby teether breaks or is damaged?

If the beads ever came off or any part of the teether is damaged, then it is very important to keep the whole product away from your baby and discard it. Always keep small objects away from your baby as they present a choking hazard.

The buyer assumes all responsibility regarding the use and condition of the product. The seller is not responsible for negligence.

 

What if the product is damaged when I received it?

All the deliveries are in sturdy packaging, but in the unlikely event that your product is damaged in the post please get in contact with us within the first 14 days after you received the item, we will arrange a new replacement to be sent in your way.

 

Where is my order?

After placing your order, you should usually receive your order within a week, as we usually dispatch items in the next 1-2 working days (apart from the weekends). If after 7 working days, you still haven’t received your order, please do not hesitate to contact us through our contact form, and we will track your delivery and get back to you as soon as possible.

Contact

    Email: hello@yblondonltd.com

    Tel: +447908446661

    Address: 4 Spencer Road. London. E17 4BD.

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